Position: Technical Account Manager
Location: Toronto, ON - Remote
Hours: Monday to Friday, 9am to 5pm ET
Job Type: 6-month contract to start
Posting Type: Open vacancy

Overview

Our client is looking for a Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance.

Key Responsibilities:

- Act as the primary technical point of contact for enterprise clients
- Support API integrations (REST), troubleshooting, and ongoing optimization
- Diagnose and resolve issues across production and non-production environments
- Manage and prioritize support tickets, ensuring timely resolution and clear communication
- Investigate data discrepancies (e.g., transactions, events, system behavior)
- Lead regular client calls to review performance, issues, and improvements
- Monitor system health (errors, uptime, data quality) and recommend optimizations
- Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements
- Create documentation, runbooks, and best practices to improve client success

Key Requirements:

- 5 to 6+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role
- Strong experience working with APIs (REST/HTTP) and troubleshooting integrations
- Hands-on experience with SQL and data analysis
- Ability to explain technical concepts to non-technical stakeholders
- Experience supporting production systems and handling incidents
- Strong communication, organization, and stakeholder management skills
- Comfortable managing multiple clients in a fast-paced environment
- Experience with ad tech, retail media, or advertising APIs
- Familiarity with cloud platforms (AWS, GCP) or DevOps tools
- Basic understanding of Python or scripting
- Experience using AI tools (e.g., ChatGPT, Claude) to support workflows

Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

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