Job Description

Client Service Representative (CSR) - Commercial Insurance

Hybrid | Competitive Benefits 

An award winning independent family-owned insurance agency with deep roots in the Greater Baltimore Area is seeking a skilled Client Service Representative (CSR) to join its growing commercial team. This role is ideal for a detail-oriented professional with strong servicing background, ready to support the commercial account managers and clients in securing tailored coverage solutions. You’ll play a central role by managing the back office and maintaining system integrity—all while contributing to a collaborative, client-focused environment.

Key Responsibilities:

• Prepare ID Cards, Certificates of Insurance, and Evidence of Property Insurance
• Monitor and follow up on Direct Notices of Cancellation (DNOCs) 
• Assist with Quoting 
• Support Billing by preparing invoices, following up on payments, and responding to inquiries 
• Process Endorsement Requests 
• Maintain accurate documentation and ensure timely follow-ups

Why Join This Agency:

• Over 100 years as a family run brokerage
• Hybrid 3 days in-office after 90 days  
• Expedited growth opportunities 
• Voted Best Family Business in the area in 2026
• 401k, PTO, Medical, Dental, Vision, Major Medical. Generous PTO 

Qualifications:

• Prior experience in commercial insurance processing and account servicing 
• Familiarity with AMS360 systems preferred 
• Strong organizational and communication skills 
• Ability to work independently and collaboratively in a hybrid setting 

This role is ideal for someone who thrives in a fast-paced environment and is eager to grow within the insurance industry.

For consideration, please email your resume to the agency's search consultant at bethany.delahunt@gogpac.com.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.