Client Service Manager – Commercial Insurance
Location: Greater Syracuse, In-office
We are seeking an engaging leader with a strong background in commercial lines to shape service excellence, mentor teams, and drive efficiency. Join a respected, family-owned insurance agency with over 70 years of history, recognized as a Best Place to Work and an Economic Champion.
About the Role:
As a seasoned Client Service Manager the successful candidate will lead the day-to-day operations of a 14-member Commercial Client Service team. This position is pivotal to ensuring workflow optimization, maintaining top-tier service standards, and fostering a collaborative environment.
Key Responsibilities:
Oversee and manage the performance, training, and workflow of the Commercial Client Service team.
Monitor workload distribution and refine departmental processes to uphold agency benchmarks.
Serve as a mentor and resource for staff, providing guidance on complex accounts and best practices.
Partner with Marketing, Sales, and Claims teams to reinforce client retention and support business growth strategies.
Manage middle-to-large complex accounts across various industries.
Utilize EPIC software to streamline processes and enhance operational efficiency.
What We’re Looking For:
Experience in commercial lines is required. Ideal candidates will have a background as a supervisor, overseeing performance reviews, training, and workflow management.
Leadership experience of at least 10 years preferred.
Strong ability to foster relationships and maintain service excellence.
Passion for maintaining integrity, accountability, and transparency in every interaction.
Join a team that values collaboration and long-term client relationships over corporate culture. If you are looking for a leadership role in a well-established, growth-oriented insurance firm, please apply by emailing your resume to bethany.delahunt@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
