Service Manager
GPAC is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
$75,000-$100,000 salary plus Incentive Bonus
Monday-Friday (7:00am-5pm)
Great Benefits!
Essential Job Functions:
Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
Collaborate with company management to support and implement growth strategies
Other tasks as assigned by management.
Qualifications:
Minimum of three years’ successful management experience, within the construction industry preferred.
Excellent organizational skills.
Demonstrated ability in providing excellent service to both internal and external customers through effective communication
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
High school diploma or equivalent.
Work Environment/Physical Demands:
Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.
Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
Answering the phone and speaking with customers and employees.
The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.
Benefits:
Health, Dental, Vision, Life & Disability Policies
401K Plan with Company Match
Company supported Health Savings accounts
Paid Holidays & Vacation
Drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.
We are always on the lookout for people who bring fresh perspective and life experiences to our team. Apply today or email your resume directly to cheryl.williams@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
